Refund policy

Return and Refund Policy

Store Operations & Customer Service

This merchandise shop is proudly operated by Merch in Town. Merch in Town manages all production, fulfillment, and customer service for this store.

If you have any questions, concerns, or issues regarding your order, please do not contact the artist directly. Instead, reach out to the Merch in Town customer support team using the for on the contact page, and we will be happy to assist you.

Our Made-to-Order Model

Every item in this shop is printed-on-demand and created specifically for you once your order is placed. Because we do not warehouse inventory, we do not accept returns or exchanges for buyer’s remorse, change of mind, or ordering the incorrect size. Please review the sizing charts on the product pages carefully before checking out.

EU & UK Customers: Right of Withdrawal Exemption

Please note that because all items are bespoke and custom-made to your specifications upon ordering, they are exempt from the standard 14-day right of withdrawal/cancellation under European Union and United Kingdom consumer protection laws.

Defective, Damaged, or Incorrect Items

We stand by the quality of our products. If your item arrives damaged in transit, has a manufacturing defect, or is not the product you ordered, we will make it right.

How to request a replacement:

  1. Contact Merch in Town customer service using the form on our contact page within 14 days of receiving your order.

  2. Include your order number and attach clear photos showing the damage, defect, or incorrect item.

  3. Once our team verifies the issue, we will send a new replacement product out to you free of charge.